Privacy Policy

1. About this policy

This Privacy Policy applies to personal information collected through menahousesa.com and through communications resulting from a website enquiry. In this policy, “Mena House”, “we”, “us”, and “our” refer to the operator of the Mena House website and residential enquiry service.

We process personal information in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia, including applicable personal data protection requirements.

2. Information we collect

When you submit an enquiry, we may collect:

• Your name
• Your nationality
• Your email address
• Your phone number
• Your apartment preferences, move-in plans, and other requirements
• Any additional information you voluntarily include in your message

We may also process limited technical information needed to operate and protect the website, such as IP address, browser information, request time, security logs, and session information used for form protection.

3. How information is collected

We collect information directly from you when you complete a website form, contact us by email or telephone, request apartment details, or arrange a viewing.

Technical information may be collected automatically when your browser communicates with our hosting server. This information is used for website operation, security, troubleshooting, and abuse prevention.

4. How we use your information

We may use personal information to:

• Respond to your enquiry
• Provide apartment availability, pricing, and viewing information
• Contact you about your stated housing requirements
• Arrange, confirm, or follow up on a property viewing
• Maintain appropriate enquiry and communication records
• Protect the website against spam, fraud, misuse, and security threats
• Comply with applicable legal or regulatory obligations

We do not use the information submitted through the enquiry form for unrelated purposes without an appropriate legal basis.

5. Basis for processing

Depending on the circumstances, we may process personal information because you have requested information or services, because processing is necessary to take steps in response to your enquiry, because we have a legitimate operational or security need, because you have provided consent, or because processing is required by law.

6. Cookies and session information

The website may use essential session technology required for security functions such as form validation and protection against unauthorized submissions. Essential session information is not intended for advertising.

If analytics, advertising, or other non-essential tracking technologies are introduced, this policy and any required consent controls should be updated before those technologies are used.

7. Sharing personal information

Personal information may be accessed or processed only where reasonably necessary by:

• Authorized Mena House leasing, management, or customer service personnel
• Hosting, email, security, maintenance, or technical service providers
• Professional advisers where necessary
• Government, regulatory, judicial, or law enforcement authorities where required by law

We do not sell personal information to advertisers or unrelated third parties.

8. International processing

Some technical or communication service providers may process information from locations outside Saudi Arabia. Where cross-border processing occurs, we take reasonable steps to use appropriate service providers and handle transfers in accordance with applicable legal requirements.

9. Information security

We use reasonable administrative and technical safeguards designed to protect personal information. These may include restricted access, secure website connections, session protection, form validation, spam controls, rate limiting, and private server logs.

No internet transmission or storage system can be guaranteed to be completely secure. You should avoid submitting unnecessary sensitive information through the general enquiry form.

10. Retention and deletion

We retain enquiry information only for as long as reasonably necessary to respond, manage follow-up, maintain appropriate business records, resolve disputes, protect the website, and comply with applicable legal obligations.

When information is no longer required, it may be securely deleted, anonymized, or retained only where continued storage is required or permitted by law.

11. Your rights

Subject to applicable law and any permitted limitations, you may have rights concerning your personal information, including the right to:

• Be informed about how your information is used
• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion or destruction where applicable
• Withdraw consent where processing relies on consent
• Raise a concern or complaint about the handling of your information

We may need to verify your identity before completing a request. Some information may need to be retained where required by law or for the establishment, exercise, or defense of legal claims.

12. Third-party websites

This website may link to third-party services such as Google Maps. Those services operate under their own terms and privacy policies. Mena House is not responsible for the privacy practices of external websites or platforms.

13. Children’s information

This website is intended for adults making residential enquiries. We do not knowingly request personal information directly from children through the general enquiry form.

14. Changes to this policy

We may update this Privacy Policy when our website, services, legal obligations, or data practices change. The revised version will be published on this page with an updated revision date.

15. Contact us

Questions, requests, or concerns about this Privacy Policy or the handling of personal information may be sent to: